Appreciative Inquiry at the University of Virginia

AI Projects Underway

NEUROLOGY

The first Appreciative Approach Award was given to a team lead by Linn Harrison (Neurology) and Carol Manning (Neuropsychology). They received a $5,000 award to explore and make explicit “the multiple ways in which clinical work is meaningful for those performing it.” This multidisciplinary project asks the question: “As a medical community, our work is to care for others. Tell us about an experience or share a story that reflects what you value in clinical work, your own or others.”

PICU

The second Appreciative Approach Award was given to Rebecca Gilbert and her team in the PICU. Their interdisciplinary and collaborative project is designed to refocus their staff on the positive aspects of the PICU and help them grow into a more cohesive and supportive environment. Their $4060 award will support the collection of over 70 AI interviews as well as an Appreciative Inquiry Bulletin Board and a PICU Appreciation Event.

STUDENT NATIONAL MEDICAL ASSOCIATION

The fourth award has been given to Assistant Dean of Medical Education, Wendi El-Amin, Preston Reynolds, and the SNMA executive board to conduct an appreciative inquiry into the experiences of African-American students, residents, and faculty.  Their goal is to create a culture more conducive to positive professional development.

FAMILY MEDICINE CLERKSHIP

Peter Ham, Family Medicine Clerkship Director, has received the 5th Appreciative Approach Award.  He and Sunhee Park SMD 2011, and Leslie Stewart will conduct an appreciative inquiry focused on the 3rd-year clerkship experience.  They will interview  preceptors and students to identify what works well in the community office learning experience.  They hope to ultimately recruit and retain the best community preceptors and make this an even better educational experience for students.

DEAN’S OFFICE OF FINANCE & ADMINISTRATION

Troy Buer has taken the lead in developing a proposal to use AI in designing development programs and creating interpersonal networks that generate and sustain a culture of collaboration and a spirit of mentoring. The ultimate goal of this project is to help develop and retain exceptional administrators. The Administrator Development Committee, composed of 8 – 10 Department and Center administrators, will be formed to assist with transcript reading and theme analysis.

INPATIENT PALLIATIVE CARE CONSULT SERVICE

This team received a $4700.00 award to gather appreciative stories and conduct a half-day multidisciplinary AI retreat. “All of the team members have chosen to work in this field and are dedicated to providing compassionate, competent care to patients with life-threatening illnesses and to their families.” The ultimate goal of the project is to develop a stronger sense of unity and renewed commitment to their challenging work.

GOLD HUMANISM IN MEDICINE HONOR SOCIETY (GHHS)

We awarded our 7th Appreciative Approach Award to student members of the Gold Humanism Honor Society.  They will work with faculty members Chris Peterson and Danny Becker to foster a nurturing environment, promote self-reflection, and demonstrate what an “appreciative health care culture” looks like. Their project includes intriguing random acts of kindness to students studying for finals in December (goodie bags and fortune cookies), four surveys, and a “Coming Full Circle” retreat for students about to embark on internship.

CANCER CENTER

The Cancer Center AI team has received a $4,250 Appreciative Approach Award to address patient satisfaction. Having “the most complicated organizational chart in the Health System” and the anticipation of the opening of the Emily Couric Clinical Cancer Center, they are ready for a “big wave of change.” Their project includes a focus on front desk staff, with collaborative training in AI and improving patient satisfaction. They will also implement a RAVE card system to recognize exceptional patient care and compile a book of Cancer Center stories.

PHYSICAL MEDICINE & REHABILITATION / HEALTH SOUTH

PM&R and Health South are using AI to support an exciting change agenda:  “Our work exemplifies seamless, interdisciplinary collaboration resulting in astonishing patient outcomes.”  Their Executive Team represents leaders from both the SOM and Health South – Bob Wilder, Interim Chair; AlanAlfano, Medical Director; Tom Cook, CEO Health South; Lori Aylor, CNO Health South; and Deanne Clark, Director of Marketing Health South — as does their 20-member core team.  Their AI mentors are John Schorling and Natalie May.

INTERVENTIONAL RADIOLOGY

“Getting our oars paddling in the same direction.”  That’s the goal of the AI project in Interventional Radiology.  Led by Caroline McDaniel, the multidisciplinary IR team is working to increase collaboration and efficiency in their department.  “Although we have an outstanding team of individuals, we often find ourselves frustrated and weary at the end of the day over the various road blocks and delays we encounter.”  This team is also the recipient of a $1700 Appreciative Approach Award, and their AI mentor is Anne Williams.

CENTER FOR BIOMEDICAL ETHICS AND HUMANITIES

Donna Chen and Lois Shepherd in our Center for Biomedical Ethics and Humanities are taking AI into the realm of medical research.  With a $4000 Appreciative Approach Award, they are shining the light on ethical practices in medical research in order to identify the means in which institutions may nurture and value best practices.  Their AI mentor is Natalie May.

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